Refund Policy

This Refund Policy explains how BrixBuilders handles returns, replacements, cancellations, and refunds for orders placed through brixbuilders.com (the “Site”).

This website is owned and operated by BrixBuilders, a business based in Pune, Maharashtra, India.

By placing an order on our Site, you agree to this Refund Policy.

Returns & Eligibility

We accept return or replacement requests for eligible products in cases such as damaged, defective, incorrect, or missing items.

To be eligible, products must be unused, in original condition, and returned with original packaging where applicable.

Certain products may not be eligible for return due to hygiene, customization, clearance, or other restrictions.

Refunds

Refunds, where approved, will be processed after the returned product has been inspected and verified.

Approved refunds will be issued through the original payment method or another suitable method, where applicable.

Refund processing timelines may vary depending on payment providers or banking systems.

Order Cancellation

Orders may be cancelled before shipment, subject to order status and processing stage.

Once an order has been shipped, cancellation requests may not be possible.

Damaged, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete order, please contact us promptly through the contact form available on the Site so we can assist in resolving the issue.

Supporting details such as photographs or order information may be requested for verification.

Non-Refundable Situations

Refunds or returns may not be accepted in situations including: